Once we have dispatched your purchase, you will receive an email confirming your Tracking number to track its location during dispatch process with our courier.

You can return an item within 30 days of purchase hassle free if the item is unused with the original tags still attached; and in the original packaging in the original condition.  

Shipping is based on size, weight, and destination, shown upfront before checkout. We use trusted couriers to keep deliveries fast, safe, and affordable.

If you're unable to find what you're looking for, please reach out to us at support@ewholesale.com.au. Our team is happy to assist with product questions or any other queries, and will respond as quickly as possible.

We're sorry to hear that — it's not common, but if it does happen, we're here to sort it out for you. Please follow the steps below to start your return:

• Sign in to your account using the email and password from your original purchase.
• Click your account icon in the top right corner, then locate your order.
• Go to "Order History" and find the order containing the item.
• Follow the prompts to start your return.
• Our customer service team will be in touch shortly. To help speed things along, please have a clear photo of the damaged item ready.

If the product is out of stock, we'll work with you to find a suitable alternative. Just be sure to contact us within 7 days of receiving your order so we can sort it out for you.

We move fast — orders are packed and shipped within 2–4 business days of processing. Standard delivery then takes 2–8 business days depending on your location (express isn't available yet).

A couple of things to note:

• Couriers don't run on weekends or public holidays, so orders around Christmas, Easter, or other holidays may be slightly delayed — order a couple of weeks early if it's a gift.
• We'll keep you posted along the way.

We use trusted couriers to get your order to you quickly — this means we can't deliver to PO boxes, so please provide a street address at checkout.

• Delivery days: Monday to Friday, 8am–6pm. No deliveries on weekends or public holidays.
• Delivery times: Couriers can't give a specific time slot, so your order could arrive any time during business hours — make sure someone's available to receive it.

Orders placed around busy periods like Christmas may be slightly delayed, but we'll keep you updated on your delivery status the whole way through.

Return items within 14 days for a full refund, provided they're unused, in original condition, and re-saleable.

Start your return:
Log in and find your order under "Order History," then start the return — we'll be in touch shortly.

Sending it back:
By post: Pack securely and include your name and order number. Return postage isn't refundable; exchanges require additional postage.

Not always!  If no one's home, the courier will leave your package in a safe spot at the property (ATL). If that's not possible, they'll leave a card so you can arrange collection at the nearby Australia Post Office or other collection point.

Made a mistake with your order? Get in touch as soon as possible at support@ewholesale.com.au and we'll do what we can to help.

Wrong address, wrong item, or need a quantity adjusted — just let us know the details, and we'll aim to sort it before your order is packed and shipped. We're happy to help make sure everything's right.

Yes! Trade and wholesale pricing is available to retailers, stylists, photographers, chefs, restaurateurs, and other businesses with a valid ABN.

Create an wholesale account here and you'll automatically see trade pricing when signed in, with access to our full range at special rates.